Job Title: Project Manager (Customer Success)

Location: Stockholm, Sweden

Type: Full-time

We’re looking for a Project Manager to join our Customer Success team in Stockholm. You’ll lead customer projects from k-off to long-term success - making sure our systems are up and running, customers are supported, and teams stay aligned.

If you’re great at working with people, solving problems, and keeping things moving, this role is for you.

What You’ll Do

• Lead our customer projects from onboarding to full-service adoption
• Be the main customer contact point and build strong customer relationships
• Co-ordinate customer installations both remotely and onsite across Scandinavia and Europe
• Using our internal tools, monitor and support the installations and services to ensure customer satisfaction
• Provide training and demos to customers and internal staff to ensure successful solution adoption
• Work within the team to develop and improve internal project processes
• Report to the Customer Success Team Lead and work cross-functionally with Engineering, Product, and Sales in a supportive team environment.

What We’re Looking For

• Experience with industrial machines or have worked as a technician in an industrial environment.
• 2–3 years of experience in project management or customer success
• Strong communicator who is good at building relationships
• Understanding of CNC machines or other industrial machinery is highly valued
• Familiar with CRM and support software applications
• Organized, proactive, and great at driving things forward
• Comfortable using project management tools such as Jira, Microsoft applications
• Strong writing and communication skills in English and Swedish (German is a plus)

What We Offer

• Meaningful Work: Join a fast-paced, collaborative team where your work makes a real difference.
• Tech That Matters: Work with advanced industrial technologies and customers who are shaping the future.
• Growth Opportunities: We invest in your development through internal training, mentorship, and career growth paths.
• Trust & Responsibility: Autonomy, accountability, and a strong belief in learning by doing together.
• Shared Success: Competitive salary and an early-stage equity package with tax benefits. We want our success to be yours, too.
• People first: We are a team of passionate individuals who enjoy building great things and having a good time while doing it.
• Flexible & Supportive Culture: We combine high expectations with trust, flexibility, and a flat structure. Your ideas are heard, your work is valued, and you’ll have the freedom to do your best—your way.

About IPercept

IPercept is delivering solutions to transform machine efficiency through its predictive AI platform for maintenance and production teams. It has quickly grown to become a leading provider of operational efficiency and predictive maintenance solutions for metalworking machines and is trusted by some of the largest manufacturing companies across Europe. IPercept enables production and maintenance teams to make fact-based decisions that increase machine availability, productivity, and product quality. IPercept is headquartered in Stockholm, Sweden.

We look forward to seeing your application!