About Petbuddy Group

Petbuddy Group (PBG) is a fast-growing startup on an exciting journey to challenge the big players in the pet care industry. Based in Stockholm, Sweden, with additional offices in London and Helsinki, we are building a portfolio of innovative, sustainable pet care brands that aim to do good for pets, pet parents, and the planet. With a strong focus on M&A and premiumization, our brands are already making waves across multiple markets. We’re not just here to compete—we’re here to disrupt and redefine the future of pet care. If you’re ready to join a team that’s ambitious, fast-paced, and passionate about making an impact, this is your chance!

We are currently seeking a detail-oriented and proactive Order Administrator to join our team on a temporary basis for 3-6 months, with the possibility of extension for the right candidate. This role is ideal for someone with 1+ years of experience in order administration, customer service, or a similar administrative function. As an Order Administrator, you will play a crucial role in ensuring the smooth processing and management of both international and domestic orders, supporting our internal teams, customers, and factories.

• Order Handling: Efficiently manage and process orders in various systems, ensuring accuracy and timely delivery.
• Communication: Serve as the main point of contact between factories, customers, and internal stakeholders to ensure smooth order flow.
• Payment Control: Monitor and ensure payment for dispatched orders, including handling payment reminders and follow-ups.
• General Administration: Provide essential administrative support, including handling documentation and organizing order-related files.
• Month-End Reporting: Prepare detailed reports for month-end, providing insights into order processing, payments, and any discrepancies.
• Bonus Program Administration: Oversee the processing and payment of bonus programs to stores, ensuring accuracy and timely execution.
• Credit & Debit Invoices: Create and manage credit and debit invoices as required, ensuring proper documentation and compliance.

• 1+ years of experience in order administration, customer service, or a similar administrative role.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal (English and Swedish).
• Experience with international shipping is an advantage.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.); experience with ERP systems is a plus.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively within a team.

• A temporary role with the opportunity to extend based on performance.
• A dynamic and supportive work environment in a fast-growing company.
• Exposure to international order processes and cross-functional collaboration.

If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we would love to hear from you! Apply now to be considered for this exciting opportunity.